Principle # 5
Conversations are where information is shared, knowledge is created and are the basis for getting the right things done
. Human beings have been having conversations since time began. That’s how we’ve figured out all of the things we’ve invented and how we govern ourselves. It’s how we’ve gotten to how we are now.
In the Industrial Age, reporting relationships, and the assumption that the dog on the top of the heap knew more than all the other dogs, were the formalized structure for conversation . It doesn’t work very well this way, anymore.
The only way to deal with ongoing change is to create and sustain effective conversations – with your customers, with and amongst employees and with everyone else.
Sharing information, and creating new knowledge, in order to respond to ongoing change, is the only way that will work from here on out.
The structure, tools and culture of organizations will have to honor this fact.
There’s no other way it’s going to work.
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